Shipping policy

Shipping Policy

Last Updated: May 22, 2026

Thank you for shopping with us. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Order Processing

  • All orders are processed after successful payment confirmation.
  • Since our products are customized and made specially for each customer, processing time may vary depending on the design and customization requirements.
  • Orders are usually processed within 2–7 business days.

2. Shipping Time

  • Estimated delivery time depends on your location and courier availability.
  • Standard delivery usually takes 3–10 business days after dispatch.
  • Delivery times may be longer during festivals, holidays, sales periods, or unexpected situations.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Free shipping offers may be available on selected products or order values.

4. Order Tracking

  • Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp (if available).
  • Customers can use the tracking number to monitor delivery status.

5. Delivery Issues

Please ensure that the shipping address and contact details provided are accurate.

We are not responsible for:

  • Delays caused by courier companies
  • Incorrect shipping addresses provided by customers
  • Failed deliveries due to customer unavailability

Additional shipping charges may apply for re-delivery attempts.

6. Damaged or Broken Products

If you receive a damaged or broken product:

  • You must contact us within 3 days of delivery
  • Share clear photos/videos of the product and packaging
  • Exchange requests after 3 days will not be accepted

Please refer to our Exchange Policy for complete details.

7. Non-Returnable Customized Products

  • All products are customized and specially made for customers.
  • Therefore, products are non-returnable and non-refundable.
  • Exchanges are only available for damaged or defective products approved by our team.

8. International Shipping (Optional)

  • International shipping may be available for selected locations.
  • Customers are responsible for any customs duties, taxes, or import charges applicable in their country.

(Remove this section if you do not offer international shipping.)

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

  • Email: [Bawaalhai.com@gmail.com]
  • Phone: [9202349276]
  • Address: [sausar dist. pandurna MP]